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How to cancel a Venmo payment

Vemo is very easy to use and allows you to pay a second time before parting with your money, so payment errors are rare. But alas, we are human; maybe we got big and paid Joe-Smith-4 instead of our friend whose Venmo ID is Joe-Smith-3.

The bad news is that it is not possible to cancel a Venmo payment on an existing Venmo account. Once you send a payment, the funds are immediately available to the recipient. If you want the payment to be returned to you, you must ask the recipient to send you a payment in the same amount.

That said, Venmo Support can reverse a payment if the recipient gives explicit permission, their account is in good standing, and they still have available funds in their Venmo account. (Maybe they couldn’t refund the sender due to technical difficulties.)

But fear not if you’re using Venmo to purchase goods or services: As long as the transaction is marked as such, Venmo now offers purchase protection at no additional cost to the buyer. Click here for more details on Venmo Purchase Protection.

If you accidentally paid your friend twice (or made a duplicate payment)

  1. In the app, tap “Pay or Request”
  2. Enter the recipient’s username, email address, or phone number
  3. Enter the amount of one of the payments.
  4. Include a note asking them to refund any money sent in error
  5. Tap “Ask”

How to cancel a Venmo payment

If you sent a payment to a phone number or email address that hasn’t yet been registered with a Venmo account and you want to retrieve the payment

You can follow the same instructions on venmo.com after logging in and clicking “Incomplete” on the home page. (Note: Payments sent via iMessage work a little differently. Please refer to this article if you sent your payment via iMessage.)

How to cancel a Venmo payment

If you think you have been scammed or paid the wrong person and will not be reimbursed

Email support@venmo.com or fill out this contact form, which can be found in the app by opening the menu and clicking Get Support → Contact Us. To access the form on venmo.com, click Help, then click Contact Us at the bottom of the page.

Be sure to include the following details:

  • Username of the person you sent the funds to
  • Payment amount
  • Date of payment
  • Username, phone number and email address of the person you want to pay

If you have any other questions, be sure to check out our FAQs. What is Venmo? as well as our guide on how to use Venmo and how to add money to Venmo. If you paid someone by mistake, you’ll want to know how to reverse a Venmo payment to the wrong user. And if you’re completely done with the service, here’s how to delete your Venmo account.

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